Return Policy (SCANPATCH)

  • If the product has been received damaged or defective the return must be made within TEN days from invoice date*. The product should NOT be activated. All activated products shall be deemed to have been received in good condition.
  • Claims for all other types of merchandise issues must be made within ONE year from the invoice date.
  • Any claim for defective merchandise returns must be packed in original packaging.
  • We reserve the right to specify that items be returned to the original retailer for inspection, also be inspected by our representative in the field.
  • Pictures are required to claim defective merchandise, along with a copy of the original invoice.
  • If the claim is justified, the item(s) will be repaired or replaced. It is our policy to replace the product whenever possible.

*Damaged or defective product excluding packaging. We are not liable for damage to packaging during the transport.